Operations & Customer Success

The Role

Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for an Associate who is passionate about delivering MWs to the grid during dispatch events. These events are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of MWs in various programs across North America.  In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches.  You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis. We are a 24/7 team, and we are looking for Associates located in US Pacific Time, Alaska, Hawaii, or similar time zones. The role is shift-based and your availability and reliability are a critical element to the success of the role; however, this role is remote, which means: no commute! We are looking for candidates who can work 8-hour weekday shifts between 4pm ET - midnight ET.

What We Offer

In addition to a competitive compensation package, Voltus offers a range of benefits including: unlimited leave for full-time employees, parental leave, and a comprehensive benefits package to promote health, wellness, and financial security.

Our compensation includes base pay, bonus, and equity. The base range for this role is USD $55,000-$65,000 per year. The bonus is 10-20% of the annual base pay.

Primary Responsibilities

• Maintain a state of readiness to receive dispatches from grid operators and utilities.
• Become an expert in executing dispatches across grid operator and utility programs.
• Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful.
• Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches.
• Capture lessons learned following a dispatch. Track and follow through on any customer inquiries or issues. 
• Provide business critical insight and develop thought leadership for performance strategy across a set of Voltus programs.

Secondary Responsibilities

• Ensure swift diagnosis, action, and resolution on lessons learned coming out of each dispatch. Collaborate across internal and external stakeholder groups to drive efficient and thoughtful action.
• Own process documentation, internal and external, stakeholder communications, and customer readiness for a set of programs. 
• Work cross functionally to ensure key program milestones are complete ahead of season start dates. 
• Create and deliver seasonal communications to customers in partnership with Voltus's Customer Success team.
• Schedule and conduct dispatch verification tests before a customer’s first dispatch. 
• Ensure customer onboarding is completed fully and in a timely manner. 
• Leverage recordings, Lessonly, and other materials to facilitate asynchronous training in Dispatch Ops and across the company.

The spring and summer seasons are focused on dispatch readiness and performance. Additional dispatch events occur throughout the year, but your secondary responsibilities will be predominantly conducted in the fall and winter.

Qualities

• Bright, Gritty, and Good
• Operations-minded
• Reliable – this is a time-sensitive, quick reaction role
• Ambitious and willing to learn quickly
• Strong communicator
• Self-motivated; bias for action
• Disciplined
• Well organized
• Detail-oriented
• Strong computer skills: comfortable working with a variety of web-based tools

Our mission is to be the Distributed Energy Platform that fulfills the promise of the energy transition we see happening in the world today. If you’d like to play a leading role in helping us achieve this mission, please complete the application form to let us know you are interested!

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment. 

The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout customers journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our top Sales and Operations teams to deliver the best possible experience to our customers.  You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.

As a Customer Success Associate you will have five primary objectives:

• Reduce the time for a site to enter market and earn money
• Eliminate internal seams so other Voltans can work efficiently
• Ensure customers entering the market are informed and prepared to perform well
• Maintain and grow customer relationships beyond onboarding
• Provide Sales team with ongoing account support

The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’s bottom line. If you are maniacally self-initiated, process oriented, organized, awesome at growing customer relationships, intelligent and a team player who finds satisfaction in getting things done, you are a great fit!

Key Requirements

• You are process-minded and love developing new, more efficient ways to do things
• You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency
• You are organized and can collect and maintain comprehensive and accurate records
• You love customers and want to work with them daily
• You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction
• You find fulfillment in helping others succeed
• You have strong empathy for customers AND passion for revenue and growth
• You have excellent communication and presentation skills
• You have the ability to shift priorities quickly when necessary 
• You are great at cross-functional collaboration  
• You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone
• You understand or are interested in the role of demand-side resources in energy markets
• You want to work with the best team in the energy industry
• You have 3+ years experience in customer-facing role(s)
• You have a relevant Bachelor’s degree (preferred)
• You are excited to work remotely

Compensation Information:

Base Salary range - USD $70,000-$75,000 per year

Bonus range - USD $8,000 - $10,000 per year

Equity + other benefits

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus is hiring a driven Salesforce Associate who is eager to learn processes and workflows in a real-world setting. As a Salesforce Associate, you will work with the Salesforce Manager to improve the productivity and operational effectiveness of the company. The primary responsibilities of the role focus on the overall administration of Salesforce and TaskRay. We are looking for someone who is curious and passionate about learning new technologies. If you want to kickstart your career in Salesforce/clean energy, then we would love to get to know you.

Primary Responsibilities

• Act as a Salesforce administrator, working alongside the current admin to maintain and optimize Salesforce, including the streamlining of processes and ongoing training
• Hands-on configuration of new and existing Salesforce features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations rules, etc
• Provide standardized reporting and ad-hoc reporting support and training Manage Taskray (a task management tool in Salesforce) requests, including mass updating tasks, building ad-hoc reports, and troubleshooting errors
• Engage with internal stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionalities
• Keep well-written records describing how each function works, any special configurations, and how to troubleshoot basic issues
• Act as an administrator for Voltus’s project management tool

Qualifications

• Familiarity with Salesforce Lightning environment, ideally a power user
• 0-2 years Salesforce administrator, Taskray administrator or related experience
• Salesforce Administrator Certification is a plus Exceptional at learning new technologies; passionate about improving system efficiency
• Ability to work independently and be self-motivated Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests

Voltus is hiring a driven, innovative  Field Engineering Manager to join our Field Operations Team. The field engineering and production teams are well-established and are made up of BGG Voltans.  The teams need a strong leader to support the next phase of growth at Voltus who will need to be comfortable leading our team, which is remote by design. 

Voltus Field Operations unlocks and maximizes customers’ ability to participate in demand response programs by enabling customers with our technology.  Enablement includes installing our hardware, but it goes beyond the installation.  There are unique scenarios that require creative solutions; the team collaborates with our customers to develop strong curtailment plans; our team is customer obsessed and builds wonderful relationships to truly understand the operations of our customers and how we can set them up to be successful in demand response programs.  

The Field Operations team works cross functionally within Voltus as well as develops strong working relationships with suppliers, utilities, partners and contractors.  We are projecting a minimum of 4X growth of our enablement projects and need to ensure our processes and systems are scalable. The role requires business savviness and the ability to build scalable and innovative processes to ensure our hardware development and delivery is productized. You must have relentless attention to detail, be a master project manager, be intellectually curious and think outside the box to come up with creative solutions to get facilities into the market. You are bright, gritty, and good.

Role Description

• Provide technical support to Sales team 
• Support customers in determining energy reduction strategies
•  Advisory/ liaison with engineering for integration solutions 
• Lead metering solution project planning, design and implementation (CTs, Pulse, UFRs others)
• Support commissioning metering technology for data validation 
• Support innovation of our metering solution, through platform integration, ease of installation 
• Support data visibility team through customer experience 
• Manage projects from initiation to closing
• Define and improve processes and efficiencies 
• Develop new technologies and methods for shorting installation timelines
• Ensure materials/ manufacturing/installations and technology meets industry and market standards

Qualifications

• Results driven, Analytical, Motivated, Team player
• Good communication and customer service skills
• Experience at a hardware company with complex integration and onboarding
• Experience developing and/or improving onboarding process(es)
• Experience managing hardware operations
• Experience with Salesforce
• Experience in contractor management
• Project Management Professional, PMP – preferred
• Technical background with extensive electrical and HVAC experience – preferred
• Basic experience/knowledge with industrial controls (PLC) – preferred
• Basic experience with data platform and integration tools
• Ability to read, modify and draw technical electrical drawings to include single line diagrams – preferred

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

About Voltus

Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand

response programs. Our commercial and industrial customers generate cash by allowing us to maximize

the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and

good that have a genuine passion for delivering a cleaner energy future and for working in a

fast-paced, team-oriented environment.

The Role

Voltus is hiring a driven Production Associate to excel in the following areas: attention to detail in preparation and assembly of hardware, shipping and receiving, quality production efficiency, and teamwork. The role requires safe work practices by use of proper PPE and adherence to OSHA procedures.

Role Responsibilities

• Drilling, mounting and wiring of electrical hardware
• Package hardware for shipping
• Inspect pre-built Voltlets for proper assembly and functionality
• Restock new inventory and perform inventory counts with team
• Follow technical procedures and checklists
• Maintain proper housekeeping and organization of workspace

Physical Requirements

• Safely lift and move up to 50lbs using proper ergonomics
• Use common hand and power tools safely and effectively
• Must have reliable transportation to Georgetown, TX

Qualification

• High school diploma or general education degree (GED) with 2-4 years of relevant work experience, or Associates Degree with 1-2 years of relative work experience
• Strong attention to detail for written procedures
• Ability to learn and grow quickly
• Basic knowledge of Microsoft Office and G-Suite
• Ability to effectively communicate via email, Slack and over the phone

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

The Role

Voltus is hiring a driven Market Operations Intern who possesses a constant desire to make us more efficient in order to execute on our promises to both our internal and external customers. You take pride in figuring out new ways to do something better and in less time, you want to get into the weeds, and you can’t help but measure and track everything you do so that you know how much better you do it the second and third time around. By the fourth time you’ve automated it. You have relentless attention to detail, are a master project manager, and are intellectually curious about energy markets and demand-side resources. You are bright, gritty, and good, and you want to work with others like you.

This job is remote, however you must be within 4 hours of North American Eastern Time - GMT-1 to GMT-9

Responsibilities

• Complete project-based work that helps us identify new opportunities for revenue, automates business processes, and protects us from losing revenue.
• Assist with the process to request and submit interval usage data in various demand response programs  
• Assist in the registration and enrollment process of demand response assets to various utility and grid operator programs  
• Assist our daily offer processes to maximize performance and revenue

Qualifications

• Experience with business-applied Python is preferred
• Excellent quantitative skills
• Ability to thrive in a fast-paced, high-throughput environment
• Self-starter with ability to identify and appropriately prioritize our most pressing needs
• Initiative to drive projects to resolution and seek guidance when needed
• Communicative and collaborative approach to problem solving 
• Be ready to step up as we continue to grow rapidly
• Cares about the environmental impact of reduced energy use.
• Interested in learning more about the energy industry.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus is hiring a driven Market Operations Associate to help us build efficient processes and execute on our promises to our internal and external customers. You take pride in figuring out new ways to do something better and in less time, you want to get into the weeds, and you can’t help but measure and track everything you do. You have relentless attention to detail, are a master project manager, and are intellectually curious about energy markets and demand-side resources. You are bright, gritty, and good, and you want to work with others like you.

Responsibilities

• Identify, develop, and implement tools and processes to support flawless execution of our day-to-day responsibilities
• Protect our revenue by identifying and correcting process errors
• Drive documentation efforts across the Market Operations team
• Stay up-to-date on our critical market-facing tasks and hold internal teams accountable for meeting those deadlines
• Assist in the registration and enrollment process of distributed energy resources to various utility and grid operator programs

Qualifications

• 0-2 years experience in an operational setting
• Ability to thrive in a fast-paced, high-throughput environment
• Self-starter with ability to identify and appropriately prioritize our most pressing needs
• Initiative to drive projects to resolution and seek guidance when needed
• Communicative and collaborative approach to problem solving
• Be ready to step up as we continue to grow rapidly

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.