Operations & Customer Success

The Role

Voltus is hiring a driven Business Intelligence Intern that is passionate about using analytics to inform business decisions. In this role, you will be responsible for developing dashboards and solutions that help teams across the company to better understand their impact on key metrics. To be successful, you should be passionate about data and analytics, have a sharp eye for detail, and excellent communication skills. We are looking for a bright, gritty, good self-starter who is eager to take on challenges and create impact through data.

Qualifications

• Bachelor's degree or currently pursuing a degree in economics, business, engineering, or a data analytics related background
• Proven track record of being able to engage with business stakeholders
• Experience with SQL and Python
• Knowledge of statistical analysis and common analytical techniques
• Self-starter with a desire to consistently better themselves and their teammates
• Intellectually curious about energy markets and demand-side resources
• Passion for clean energy and sustainability

Responsibilities

• In this role, you will own the design, development, maintenance, and documentation of various metrics, reports, and dashboards for core business operations
• Meet with stakeholders to gather requirements and make recommendations on reporting/BI solutions
• Prep, ingest, clean and maintain data in our data warehouse
• Develop a thorough understanding of various business processes, data sets, and existing BI in order to partner with operations leaders to identify improvement opportunities
• Build business cases and analyses with team leads to support process improvement initiatives or project investments they are driving

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus is hiring a driven Salesforce Administrator who is eager to learn processes and workflows in a real-world setting. As a Salesforce Administrator, you will work with the Salesforce Manager to improve the productivity and operational effectiveness of the company. The primary responsibilities of the role focus on the overall administration of Salesforce and TaskRay. We are looking for someone who is curious and passionate about learning new technologies. If you want to kickstart your career in Salesforce/clean energy, then we would love to get to know you.

Primary Responsibilities

• Act as a Salesforce administrator, working alongside the current admin to maintain and optimize Salesforce, including the streamlining of processes and ongoing training
• Hands-on configuration of new and existing Salesforce features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations rules, etc
• Provide standardized reporting and ad-hoc reporting support and training 
• Manage Taskray (a task management tool in Salesforce) requests, including mass updating tasks, building ad-hoc reports, and troubleshooting errors
• Engage with internal stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionalities
• Keep well-written records describing how each function works, any special configurations, and how to troubleshoot basic issues
• Act as an administrator for Voltus’s project management tool

Qualifications

• Familiarity with Salesforce Lightning environment, ideally a power user
• 1-3 years experience as Salesforce administrator or Taskray administrator
• Salesforce Administrator Certification is a plus 
• Exceptional at learning new technologies; passionate about improving system efficiency
• Ability to work independently and be self-motivated 
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests

About Us

Our mission is to be the Distributed Energy Platform that fulfills the promise of the energy transition. The Voltus platform connects any distributed energy resource (DER) to any energy market across the US and Canada, providing flexibility, reliability, and resilience to the grid while generating revenue for our partners. By partnering with industry leaders and the DER ecosystem, we are building the decarbonized, distributed, decentralized, and digitized energy system of the future.

Voltus is a remote and virtual company, distributed across US, Canada, and abroad with many team members in New York, San Francisco, Boston, Toronto, Chicago, Los Angeles, Washington, DC and other cities.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus is hiring a driven, innovative  Field Engineering Manager to join our Field Operations Team. The field engineering and production teams are well-established and are made up of Bright, Gritty, and Good (BGG) Voltans.  The team needs a strong team member to support the next phase of growth at Voltus who will need to be comfortable having technical conversations as well as pushing on many projects in parallel. The role is remote by design. 

Voltus Field Operations unlocks and maximizes customers’ ability to participate in demand response programs by enabling customers with our technology.  Enablement includes installing our hardware, but it goes beyond the installation.  There are unique scenarios that require creative solutions; the team collaborates with our customers to develop strong curtailment plans; our team is customer obsessed and builds wonderful relationships to truly understand the operations of our customers and how we can set them up to be successful in demand response programs.  

The Field Operations team works cross functionally within Voltus as well as develops strong working relationships with suppliers, utilities, partners and contractors.  We are projecting a minimum of 4X growth of our enablement projects and need to ensure our processes and systems are scalable. The role requires business savviness and the ability to build scalable and innovative processes to ensure our hardware development and delivery is productized. You must have relentless attention to detail, be a master project manager, be intellectually curious and think outside the box to come up with creative solutions to get facilities into the market. You are bright, gritty, and good.

Role Description

• Provide technical support to Sales team 
• Support customers in determining energy reduction strategies
•  Provide advisory and liaison support with engineering for integration and automation solutions
• Lead metering solution project planning, design and implementation (CTs, Pulse, UFRs others)
• Support commissioning metering technology for data validation 
• Support innovation of our metering solution, through platform integration, ease of installation 
• Support data visibility team through customer experience 
• Manage projects from initiation to closing  and support partners and technology on an ongoing basis
• Define and improve processes and efficiencies 
• Develop new technologies and methods for reducing installation timelines
• Ensure materials/ manufacturing/installations and technology meets industry and market standards  
• Develop energy markets competency to maximize grid asset revenue

Qualifications

• Ideal candidate should be self-motivated, solution oriented, analytically curious and a strong teammate
• Excellent communication and customer service skills
• 1-3 years professional experience in project management, engineering or energy discipline preferred. The ideal candidate will have experience with the following:
• Experience at a hardware company with complex integration and onboarding
• Experience developing and/or improving onboarding processes
• Experience planning, coordinating and fulfilling hardware operations
• Experience in contractor and stakeholder management
• Project Management Professional, PMP – preferred
• Technical background with electrical and HVAC experience – preferred
• Basic experience with or knowledge of industrial controls (PLC) – preferred
• Basic experience with data platform and integration tools - preferred
• Ability to read, modify and draw technical electrical drawings to include single line diagrams – preferred

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus is seeking a bright, gritty, and good individual to join our Field Ops team as a Production Technician. The Production Technician excels in a range of crucial responsibilities, including meticulous attention to detail in hardware preparation and assembly, shipping and receiving procedures, maintaining high production quality, record keeping, ensuring inventory accuracy, and fostering a spirit of teamwork. This role places a strong emphasis on accurate, thorough work and complying with safety protocols in compliance with established OSHA procedures.

Voltus embodies the potential for effective energy management through streamlined and risk-free demand response programs. We specialize in empowering our commercial and industrial customers to generate additional revenue by leveraging their operational flexibility within energy markets. We seek to attract talented individuals who are genuinely passionate about contributing to a cleaner energy future. Our work environment thrives on teamwork and operates at a fast pace.

Role Responsibilities

• Strict compliance with technical procedures and workflows
• Exceptional attention to detail and accuracy in data entry and record keeping
• Drilling, mounting and wiring of low voltage electrical hardware
• Packaging hardware for shipping
• Order fulfilment in accordance with deadlines
• Restock new inventory and perform inventory audits with team
• Ability to thrive in a team environment
• Commitment to open communication and contributing to a positive team culture
• Maintain proper housekeeping and organization of workspace

Physical Requirements

• Safely lift and move up to 50lbs using proper ergonomics
• Use pallet jack and common hand and power tools safely and effectively
• Must have reliable transportation to Georgetown, TX

Qualification

• High school diploma or general education degree (GED) with 2-4 years of relevant work experience, or Associates Degree with 1-2 years of relative work experience
• Strong attention to detail for written procedures
• Ability to learn and grow quickly
• Basic knowledge of Microsoft Office and G-Suite
• Effectively communicate via email, Slack and over the phone

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your nationality, race, religion, age, sexual orientation, veteran status, gender identity, disability status, or marital status.