Operations & Customer Success

Voltus is hiring a driven Salesforce Administrator who is eager to learn processes and workflows in a real-world setting. As a Salesforce Administrator, you will work with the Salesforce Manager to improve the productivity and operational effectiveness of the company. The primary responsibilities of the role focus on the overall administration of Salesforce and TaskRay. We are looking for someone who is curious and passionate about learning new technologies. If you want to kickstart your career in Salesforce/clean energy, then we would love to get to know you.

Primary Responsibilities

• Act as a Salesforce administrator, working alongside the current admin to maintain and optimize Salesforce, including the streamlining of processes and ongoing training
• Hands-on configuration of new and existing Salesforce features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations rules, etc
• Provide standardized reporting and ad-hoc reporting support and training 
• Manage Taskray (a task management tool in Salesforce) requests, including mass updating tasks, building ad-hoc reports, and troubleshooting errors
• Engage with internal stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionalities
• Keep well-written records describing how each function works, any special configurations, and how to troubleshoot basic issues
• Act as an administrator for Voltus’s project management tool

Qualifications

• Familiarity with Salesforce Lightning environment, ideally a power user
• 1-3 years experience as Salesforce administrator or Taskray administrator
• Salesforce Administrator Certification is a plus 
• Exceptional at learning new technologies; passionate about improving system efficiency
• Ability to work independently and be self-motivated 
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests

About Us

Our mission is to be the Distributed Energy Platform that fulfills the promise of the energy transition. The Voltus platform connects any distributed energy resource (DER) to any energy market across the US and Canada, providing flexibility, reliability, and resilience to the grid while generating revenue for our partners. By partnering with industry leaders and the DER ecosystem, we are building the decarbonized, distributed, decentralized, and digitized energy system of the future.

Voltus is a remote and virtual company, distributed across US, Canada, and abroad with many team members in New York, San Francisco, Boston, Toronto, Chicago, Los Angeles, Washington, DC and other cities.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

About the Role

The Dispatch Operations team at Voltus is looking for an intern who is passionate about delivering MWs to the grid during dispatch events when the grid needs resources the most! These dispatches are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of MWs in various programs across North America.

We are seeking candidates who are eager to hone their skills with driving business operations through critical thinking and applying the dispatch team toolkit. This intern will specialize in our operating reserves programs, which are driven by market offers that are optimized in real time. Our ideal candidate will work full time hours (35-40 per week) from June through August or September.

In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis.

Primary Responsibilities: Support The Success Of Dispatch Events

• We need a team player who can provide quick analysis and coaching to inbound and outbound calls and texts during dispatch events.
• Provide real-time, actionable solutions to Voltus customers during grid emergencies to drive performance during dispatches
• Monitor real time load at partner sites and take action to perform market transactions that optimize our market offers. Ensure our process is clear and consistent across teams and develop mechanisms and standards to efficiently store information about in-day site operations that teammates will use 24/7.
• Become an expert on demand response programs across North America, and leverage this knowledge to support customers and internal teams during dispatches.

Secondary Responsibilities

• Develop method to store, update, and remove operational notes for partner sites that provide information about operating limits, coaching strategy, best coaching contacts, and more.
• Reporting - Maintain reports and assists with taking action on the findings of these reports. Our reporting tools include Python, Redash, SQL, Salesforce, and Google Sheets, and we are looking for candidates with experience or in learning at least one of these tools.
• Performance - Ensure lessons learned are well documented and actioned in our post dispatch cases. Assist in continuously improving dispatch process and customer readiness.
• Account Management - Support customer onboarding by assisting in Dispatch Verification (DV) Scheduling and updating onboarding projects in Salesforce.
• Communication - Develop training materials for and teach others about dispatch process.

Qualities

• Bright, Gritty, and Good
• Operations-minded; you adhere to “zero defect work”
• You sweat the small stuff
• You show up ahead of time, every time
• You don’t wait for someone to tell you what to do
• You have bias to action, ask questions, and learn
• You are ambitious, resourceful, fun (!), dedicated, mission-driven and you seek out  opportunities to deliver value and accept additional responsibility

Our mission is to be a Distributed Energy Platform that fulfills the promise of the energy transition we see happening in the world today. If you’d like to play a leading role in helping us achieve this mission, please complete the application form to let us know you are interested!

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus is hiring a driven, innovative  Field Engineering Manager to join our Field Operations Team. The field engineering and production teams are well-established and are made up of BGG Voltans.  The teams need a strong team member to support the next phase of growth at Voltus who will need to be comfortable having technical conversations as well as pushing on many projects in parallel. The role is remote by design. 

Voltus Field Operations unlocks and maximizes customers’ ability to participate in demand response programs by enabling customers with our technology.  Enablement includes installing our hardware, but it goes beyond the installation.  There are unique scenarios that require creative solutions; the team collaborates with our customers to develop strong curtailment plans; our team is customer obsessed and builds wonderful relationships to truly understand the operations of our customers and how we can set them up to be successful in demand response programs.  

The Field Operations team works cross functionally within Voltus as well as develops strong working relationships with suppliers, utilities, partners and contractors.  We are projecting a minimum of 4X growth of our enablement projects and need to ensure our processes and systems are scalable. The role requires business savviness and the ability to build scalable and innovative processes to ensure our hardware development and delivery is productized. You must have relentless attention to detail, be a master project manager, be intellectually curious and think outside the box to come up with creative solutions to get facilities into the market. You are bright, gritty, and good.

Role Description

• Provide technical support to Sales team 
• Support customers in determining energy reduction strategies
•  Advisory/ liaison with engineering for integration solutions 
• Lead metering solution project planning, design and implementation (CTs, Pulse, UFRs others)
• Support commissioning metering technology for data validation 
• Support innovation of our metering solution, through platform integration, ease of installation 
• Support data visibility team through customer experience 
• Manage projects from initiation to closing
• Define and improve processes and efficiencies 
• Develop new technologies and methods for shorting installation timelines
• Ensure materials/ manufacturing/installations and technology meets industry and market standards

Qualifications

• Results driven, Analytical, Motivated, Team player
• Good communication and customer service skills
• Experience at a hardware company with complex integration and onboarding
• Experience developing and/or improving onboarding process(es)
• Experience managing hardware operations
• Experience with Salesforce
• Experience in contractor management
• Project Management Professional, PMP – preferred
• Technical background with extensive electrical and HVAC experience – preferred
• Basic experience/knowledge with industrial controls (PLC) – preferred
• Basic experience with data platform and integration tools
• Ability to read, modify and draw technical electrical drawings to include single line diagrams – preferred

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

The Dispatch Operations team at Voltus is looking for an Intern who is passionate about delivering MWs to the grid during dispatch events and when the grid needs resources the most! These dispatches are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of MWs in various programs across North America. Our ideal candidate will work full time hours (35-40 per week) from ~June through December and is located ideally in the Pacific or Mountain time zones.

The Dispatch Operations Intern is eager to hone their skills by driving business operations during dispatch events through learning and applying the dispatch team toolkit. This Intern will play a central role in all things related to dispatch readiness, which includes customer onboarding, program management, and the dispatch process.

In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis.

Primary Responsibilities - Support The Success Of Dispatch Events

• Dispatch Operations - We need a team player who can provide quick analysis and coaching to inbound and outbound calls and texts during dispatch events.
• Customer Focused - Provide real-time, actionable solutions to Voltus customers during grid emergencies to drive performance during dispatches.
• Energy Education - Become an expert on demand response programs across North America, and leverage this knowledge to support customers and internal teams during dispatches.
• Focused Projects - Support and designing new internal/external articles. Additional projects will be based on your background, education and interests. You will have the opportunity to work with more senior members of the team on these projects.

Secondary Responsibilities

• Reporting - Maintain reports and assists with taking action on the findings of these reports. Our reporting tools include Python, Redash, SQL, Salesforce, and Google Sheets, and we are looking for candidates with experience or in learning at least one of these tools.
• Performance - Ensure lessons learned are well documented and actioned in our post dispatch cases. Assist in continuously improving dispatch process and customer readiness.
• Account Management - Support Western Region customer onboarding by assisting in Dispatch Verification (DV) Scheduling and updating onboarding projects in Salesforce.
• Load Monitoring - Assess and adjust customers market offers in real time, monitor weather and pricing indicators, and assist with customer scheduling requests.
• Communication - Develop training materials for and teach others about the dispatch process.

Qualities

• Bright, Gritty, and Good.
• Operations-minded; you adhere to “zero defect work”. You sweat the small stuff.
• You show up ahead of time, every time.
• You don’t wait for someone to tell you what to do. You have bias to action, ask questions, and learn.
• You are ambitious, resourceful, fun (!), dedicated, mission-driven and you seek out  opportunities to deliver value and accept additional responsibility.

Our mission is to be a Distributed Energy Platform that fulfills the promise of the energy transition we see happening in the world today. If you’d like to play a leading role in helping us achieve this mission, please complete the application form to let us know you are interested!

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment. 

The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout customers journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our top Sales and Operations teams to deliver the best possible experience to our customers.  You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.

As a Customer Success Associate you will have five primary objectives:

• Reduce the time for a site to enter market and earn money
• Eliminate internal seams so other Voltans can work efficiently
• Ensure customers entering the market are informed and prepared to perform well
• Maintain and grow customer relationships beyond onboarding
• Provide Sales team with ongoing account support

The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’s bottom line. If you are maniacally self-initiated, process oriented, organized, awesome at growing customer relationships, intelligent and a team player who finds satisfaction in getting things done, you are a great fit!

Key Requirements

• You are process-minded and love developing new, more efficient ways to do things
• You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency
• You are organized and can collect and maintain comprehensive and accurate records
• You love customers and want to work with them daily
• You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction
• You find fulfillment in helping others succeed
• You have strong empathy for customers AND passion for revenue and growth
• You have excellent communication and presentation skills
• You have the ability to shift priorities quickly when necessary 
• You are great at cross-functional collaboration  
• You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone
• You understand or are interested in the role of demand-side resources in energy markets
• You want to work with the best team in the energy industry
• You have 3+ years experience in customer-facing role(s)
• You have a relevant Bachelor’s degree (preferred)
• You are excited to work remotely

Compensation Information:

Base Salary range - USD $70,000-$75,000 per year

Bonus range - USD $8,000 - $10,000 per year

Equity + other benefits

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Voltus is hiring a driven, innovative  Field Engineering Manager to join our Field Operations Team. The field engineering and production teams are well-established and are made up of BGG Voltans.  The teams need a strong team member to support the next phase of growth at Voltus who will need to be comfortable having technical conversations as well as pushing on many projects in parallel. The role is remote by design. 

Voltus Field Operations unlocks and maximizes customers’ ability to participate in demand response programs by enabling customers with our technology.  Enablement includes installing our hardware, but it goes beyond the installation.  There are unique scenarios that require creative solutions; the team collaborates with our customers to develop strong curtailment plans; our team is customer obsessed and builds wonderful relationships to truly understand the operations of our customers and how we can set them up to be successful in demand response programs.  

The Field Operations team works cross functionally within Voltus as well as develops strong working relationships with suppliers, utilities, partners and contractors.  We are projecting a minimum of 4X growth of our enablement projects and need to ensure our processes and systems are scalable. The role requires business savviness and the ability to build scalable and innovative processes to ensure our hardware development and delivery is productized. You must have relentless attention to detail, be a master project manager, be intellectually curious and think outside the box to come up with creative solutions to get facilities into the market. You are bright, gritty, and good.

Role Description

• Provide technical support to Sales team 
• Support customers in determining energy reduction strategies
•  Advisory/ liaison with engineering for integration solutions 
• Lead metering solution project planning, design and implementation (CTs, Pulse, UFRs others)
• Support commissioning metering technology for data validation 
• Support innovation of our metering solution, through platform integration, ease of installation 
• Support data visibility team through customer experience 
• Manage projects from initiation to closing
• Define and improve processes and efficiencies 
• Develop new technologies and methods for shorting installation timelines
• Ensure materials/ manufacturing/installations and technology meets industry and market standards

Qualifications

• Results driven, Analytical, Motivated, Team player
• Good communication and customer service skills
• Experience at a hardware company with complex integration and onboarding
• Experience developing and/or improving onboarding process(es)
• Experience managing hardware operations
• Experience with Salesforce
• Experience in contractor management
• Project Management Professional, PMP – preferred
• Technical background with extensive electrical and HVAC experience – preferred
• Basic experience/knowledge with industrial controls (PLC) – preferred
• Basic experience with data platform and integration tools
• Ability to read, modify and draw technical electrical drawings to include single line diagrams – preferred

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

About Voltus

Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand

response programs. Our commercial and industrial customers generate cash by allowing us to maximize

the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and

good that have a genuine passion for delivering a cleaner energy future and for working in a

fast-paced, team-oriented environment.

The Role

Voltus is hiring a driven Production Associate to excel in the following areas: attention to detail in preparation and assembly of hardware, shipping and receiving, quality production efficiency, and teamwork. The role requires safe work practices by use of proper PPE and adherence to OSHA procedures.

Role Responsibilities

• Drilling, mounting and wiring of electrical hardware
• Package hardware for shipping
• Inspect pre-built Voltlets for proper assembly and functionality
• Restock new inventory and perform inventory counts with team
• Follow technical procedures and checklists
• Maintain proper housekeeping and organization of workspace

Physical Requirements

• Safely lift and move up to 50lbs using proper ergonomics
• Use common hand and power tools safely and effectively
• Must have reliable transportation to Georgetown, TX

Qualification

• High school diploma or general education degree (GED) with 2-4 years of relevant work experience, or Associates Degree with 1-2 years of relative work experience
• Strong attention to detail for written procedures
• Ability to learn and grow quickly
• Basic knowledge of Microsoft Office and G-Suite
• Ability to effectively communicate via email, Slack and over the phone

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.