OPERATIONS & CUSTOMER SUCCESS

Dispatch Operations Lead (Part-Time, Weekend, Remote)

The Role

The Dispatch Operations Lead’s primary responsibility will be to successfully prepare for and execute all activities associated with managing demand response dispatches.  Demand response dispatches are business and time critical. The Dispatch Operations Lead will become an expert in executing dispatches across multiple grid operator and utility programs. 

This role will have one shift every Sunday from 1:00pm ET to midnight ET and then a rotating 8 hour shift from Midnight to 8:00am ET either Monday, Tuesday, Wednesday, Thursday, Friday or Sunday morning.

The core objectives of the role are as follows:  

• Maintain a state of readiness to receive dispatches from grid operators and utilities.
• Maximize customer participation in DR through a dispatch management process that makes customer participation simple and successful.
• Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches.
• Capture lessons learned following a dispatch. Track and follow through on any customer inquiries or issues.

The role will have the consistent Sunday shift (11 hours); rotating morning shift (6-8 hours) and 2-6 hours of work throughout the week to ensure team collaboration and meeting opportunities.  The commitment will be 20 – 25 hours per week.

Senior Manager, Customer Success

The Role

Voltus is in an exciting period of rapid growth! We are looking for a Customer Success Manager who is passionate about delivering cash to clients and helping them get the most from demand response programs.

As the “connective tissue” of the company, it is critical that you intimately know why our customers work with Voltus, while directing resources at your disposal to fulfill our promise. You are intellectually curious, you possess excellent communication skills, you love data, you are strongly analytical with a great bedside manner, and you thrive in a fast-paced, customer-centric environment.

As Customer Success manager you will have three primary objectives:

1. Build out the tools to collect actionable insights as well as manage and expand the current team to drive customer performance to maximize customer dollars earned;
2. Track KPIs and use data to inform decisions and customer success initiatives. Ultimately, customer happiness is measured by a combination of cash earned vs. cash expected (i.e., did the customer get the cash they expected?) and NPS (i.e., would they recommend Voltus to others);
3. Work closely with cross-functional teams and stakeholders to improve communications and business architecture.

The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’s bottom line. If you are maniacally self-initiated, intelligent and a team player who finds great satisfaction in getting things done, you are a great fit!

Solutions Engineer

The Role

Voltus is hiring a driven Solutions Engineer to be a technical and program expert to unlock and maximize customers’ ability to participate and earn cash. We are looking for a technical person who can partner with our sales team during meetings with prospects and connect with the facilities and engineering team of the building to develop curtailment strategies. A person who has the technical expertise to speak intelligently with the facilities managers and conduct discovery to help develop a plan that maximizes the revenue for the site. You have relentless attention to detail, are a master project manager and are intellectually curious and think outside of the box to come up with creative solutions to get facilities into the market. You are bright, gritty, and good, and you want to work with others like you. Primarily the role will require creating customized plans and recommendations for how the site can participate in demand response and maximize the revenue earned by understanding the technical aspects specific to each site, including:

• Work with customers on pre-sales basis to develop product/system specifications and functional requirements
• Scope out meter installation and requirements – and execute
• Identify the best method to extract data; if automation is a viable option, what will it require on the customer side and support a plan
• Be a trusted advisor and liaison for recommending BMS plans, potential control integrations and SCADA integrations
• Develop a strong working relationship with the facility’s technical team
• Know and design all curtailment plans
• Identify opportunities for more revenue for a site
• Identify the right infrastructure for serving the customer
• Develop regional market subject matter expertise with utility grid services programs to drive more cash for customers
• Deliver expert VoltApp (Voltus technology platform) demonstrations utilizing product knowledge blended with customer needs and insights gained through industry experience
• Expert on high value markets
• Strong understanding of TCM vs. GM implications across multiple regions
• Develop business cases for investment to increase participation (i.e. automation, BMS, or SCADA) and evaluate the simple payback
• Work with existing strategic customers to find additional kWs that can be monetized
• Answer application/system questions and help customers solve technical problems
• Highly flexible in day-to-day activities easily moving from customer interactions, to sales support, to engineering engagement, to project management, enablement and interaction with key stakeholders
• SME on the operations of large commercial buildings specifically focused on conditioned space

This role is not a sales role. The solutions engineer is building out the approach for demand response participation – not selling. He or she will add confidence to the conversation and expertise to reinforce we know what we are doing.

• 35% of the role is focused on pre-sale *travel – when safe – may be required some of the time
• 25% of the role is focused on onboarding and installation projects
• 25% of the role is focused on supporting strategic accounts and developing a growth plan & executing
• 15% of the role is acting as a professional engineer

Metrics for what success looks like:

• Assist in closing $10M in strategic account TCM (new deal or growth)
• Reduce erosion of kW sold to enrolled in high value markets and conditioned space by working with sales team

Dispatch Operations Associate (Full Time, 1pm to 9pm ET)

The Role

The Dispatch Operations Associate’s primary responsibility will be to successfully prepare for and execute activities associated with demand response dispatches. Demand response dispatches are business and time critical. The Dispatch Operations Associate will become an expert in executing dispatches across grid operator and utility programs in the Central region. 

This role will have daily shifts, Monday to Friday, from 1:00pm ET to 9:00pm ET. The role will also contribute to a rotating on-call night shift schedule.