Privacy Policy

In using the services on the sites www.voltus.co and voltapp.voltus.co (“VoltApp”), you are deemed to have read and agreed to the following Privacy Statement. “Client”, “Customer”, “You” and “Your” refers to you, the person accessing this website. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company – Voltus, Inc. and its subsidiaries. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

Voltus is firmly committed to protecting your privacy. All data we collect, either directly from individual Customers (“Customers”) or from our utility, grid operator or other partners, is used for the purposes identified below in order to help our Customers generate cash while using less energy.

Only authorized employees on a need-to-know basis have access to any information collected from individual Customers. We constantly review our systems and data to ensure the best possible service to our Customers. We are, however, not liable for any damage caused by theft of data due to actions outside the control of Voltus, its employees and its affiliates.

Our products, services, websites, and apps are designed for businesses and are not intended for personal or household use. Accordingly, we treat all personal data covered by this Privacy Statement as pertaining to individuals acting as business representatives (rather than in their individual capacity).If you are a residential homeowner participating in a smart thermostat savings program through a Voltus partner, or any other similar residential program, our privacy terms applicable to your participation in the program are located here.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than our affiliates, partners or service providers who have agreed to keep such information confidential. Clients have the right to request sight of, and copies of, any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both Parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Relationship with Your Utility or Grid Operator

Voltus may provide its solution through your utility or grid operator energy portal under their brand or a joint brand with Voltus. In this scenario your energy utility or grid operator will provide us with your energy usage information under strict confidentiality restrictions. The personal information you provide on your utility or grid operator branded or co-branded portal, such as email address, home appliance and demographic information, may be shared between your utility or grid operator and us and will not be shared with any third-party without your explicit consent.

Personally Identifiable Information

Voltus may collect your name, business email, and phone number. This information is used for notifications during Demand Response dispatches and to send important energy market updates. Additionally, your email address may be used as a component of your access credentials to VoltApp. If you are listed as a billing contact for your business, your name and email address, as well as your business’s bank account number and routing number, may be used by our third-party payment provider during the bank account verification process. Voltus does not share your information with marketers.

Banking Information

If you are listed as a billing contact for your business, you may be asked for bank account information, including routing numbers and account numbers. This information will be provided to our third-party payments provider for verification and to enable direct, automatic payments to your business for Demand Response performance. Voltus does not store your banking information, and this information does not pass through a Voltus server. If you would prefer to receive payments via paper check, please contact your account manager or email support at support@voltus.co.

Log Files & IP Addresses

We may collect IP addresses to analyze trends, administer the site, identify problems accessing the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data is not used in any way different to that stated above without your explicit permission. Personally identifiable information and sensitive data (such as passwords) is not logged.

Energy Demand Data

Voltus receives energy demand data from its own network of meters (Voltlets), from your utility or grid operator, and potentially from third-party metering providers. This data is used to track demand response performance in real time and to secure demand response payments from program operators. This data may be shared with your utility or grid operator in order to validate demand response performance and secure earnings. This data is not shared with any third parties not named in your Customer agreement without your explicit consent.

Cookies

Like most interactive web sites, we use cookies to enable us to retrieve user details for each visit and to maintain a secure session while browsing VoltApp. Some areas of our website may not function properly without enabling cookies. Some affiliate partners may also use cookies.

Marketing Outreach

Voltus uses email outreach to keep potential Customers and stakeholders informed of industry trends, product updates, upcoming events, Voltus news, and other select content. Email addresses are collected through multiple sources, including forms filled on our website, trade show attendance, communication with our team, public records, and webinar attendance. Voltus collects this information in order to communicate with you effectively and respond to your requests. We strive to provide relevant and interesting content. In order to do this, we need to process information about you, and therefore do so on the basis of legitimate interest. If you wish to unsubscribe, please email support@voltus.co.

Use of Personal Information

We generally collect, use and disclose the personally identifiable information, as well as other information, identified in this Privacy Statement to operate our businesses and to serve our Customers, including for the following purposes (the “Purposes”):

• to communicate with you regarding demand response events, performance, ongoing account support, or any concerns or queries you may have;
• to verify Customers’ identity with utilities and grid operators, authorized partners, and grid operators for program participation
• to share the required information with utilities and grid operators to process information regarding your performance and payment settlements;
• to share with third party payment providers (as described above) to issue payments;
• to communicate with you regarding any changes to this Privacy Statement or to any of the programs you’re enrolled in;
• with consent, or as permitted by law, to communicate with you regarding promotions, contests, offers, incentives, rewards, surveys, questionnaires and other pertinent matters such as but not limited to products and services available through partners that may be of interest to you;
• to develop, enhance, market and/or provide products and services;
• for marketing and analytics purposes, as set out in the Marketing Outreach section above;
• to comply with applicable legislation and regulatory requirements; and
• for investigation and law enforcement purposes.

System Security

Voltus designed its databases to maintain consumer privacy by making its systems hardened enough that known regular hacking techniques do not risk the loss of consumer privacy through theft of the data. Voltus keeps its system security updated with most new industry standard techniques and performs regular vulnerability scans.

Contact

If you have any questions about Voltus’s privacy policy, please contact us at compliance@voltus.co